R3Global Returns Policy

Customers (MonaVie distributors) must notify Leigh Mardon on 08.8260.3300 (R3Global Australia's fulfilment store operator) within 5 business days of dispatch from Leigh Mardon's (LM) store to register their issue / complaint (be it damage, shortage etc) with LM.

Any apparel that has had the plastic sleeve opened cannot be returned.

All R3Global items which are the subject of the customer's issue / complaint raised with LM must be kept by the customer in the state delivered by LM for a further 5 business awaiting LM's review and response to the customer's issue / complaint.

Freight costs to return items to Leigh Mardon are to the customer's account unless the issue / complaint is accepted as a LM fault.

Where LM accepts responsibility for the issue / complaint then replacement goods will be supplied free of charge and free of freight charges for both the issue / complaint items being returned and the freighting out of replacement items. Otherwise all charges are to the customer's account.